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Heaven Salons

Policies Terms and Conditions

SALON GUIDELINES


Cancellations

We require a deposit at the time of booking for specialty services such as straightening treatments, bridal, and extensions. We understand that cancellations can be necessary. However, our cancellation policy, which requires at least 72 hours’ notice for specialty services and 48 hours’ notice for standard services, is in place to help us respect our artists’ time and deliver top-notch service to our valued clients. If a cancellation is made less than the required notice period before your appointment, or in case of a no-show, your credit card will be fully charged for the service(s) booked.


Rescheduling

To cancel or reschedule your appointment, the quickest way is by signing in to your account on our online booking portal or through the . Otherwise, you may contact us by phone, email or text. If you are no longer able to make your appointment, we ask that you give us as much notice as possible to ensure our ability to re-book your appointment slot.


Timeliness

Out of respect for all of our clients, guests arriving more than 15 minutes late to their appointment may be asked to reschedule and will be expected to pay for the time they reserved. When possible, we will do our best to alter your services so that we can offer you the appointment upon your arrival; however, we do not have the ability to do this with many of our services. Lateness cannot be accommodated for express services, consultations, or services for new guests. If you are running just a few minutes behind, please give us a quick call to update us on your status. If you are running more than 15 minutes behind, please call us to reschedule your appointment.


Pricing

Prices vary by artist/location. We encourage you to discuss your desired look with your artist(s) for accurate pricing. All prices after consultations are final and do not include tax and gratuity. Prices are subject to change without notice at the discretion of management. Contact our concierge for the most current pricing.


Payment Methods

A credit card is required to secure appointments. We accept all payments are accepted in form of credit cards (Visa, Mastercard, American Express or Debit Card). Cash will be accepted as a payment method for gratuities. You may use cash or tip staff.

Our cancellation period is 48 hours prior to the appointment booking.
All services booked online and during the cancellation period will be required to pay a $30 deposit.

Note: When Booking Online and choosing stylist you will be Charged Stylist level you have booked under, please check EXPERIENCE OUR TEAM IF UNSURE

Major Colour and Chemical services will require deposits from $50

Hair extensions must have a 50% deposit paid before booking
If a cancellation is made during the 48 hour period, the deposit will be held by Heaven Salons.
All new guests booking will be required to pay a deposit at the time of booking.
Heaven Salons reserves the right to cancel a non-confirmed appointment at any time.
All hair services listed are the starting price.
Prices may change without notice.

PUBLIC HOLIDAYS INCURE A 25% SURHARGE

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